Help & Support
Need assistance with your data order? We're here to help.
Frequently Asked Questions
Most orders arrive within 5 to 30 minutes after payment when the network is good. During network issues, delivery may take 4 hours or longer. Payment confirmation does not mean your data has been delivered. Once delivery is complete, the recipient will receive an SMS and your order will be marked “Delivered”. If your order is still not marked “Delivered” after 4 hours, contact us with your transaction reference and recipient number.
Allow about 4 hours after payment. If your data still hasn't arrived, contact us through WhatsApp or email with your transaction reference, recipient number, and payment time.
After payment, you'll see a payment confirmation. Your order is complete when it is marked “Delivered” in your account and the recipient receives an SMS.
Yes! You can purchase data for someone else's MTN number. First, check whether the recipient's number is eligible. If eligible, enter the recipient's number in the order form. The recipient's name should appear below the field. Always verify the name and number before confirming payment.
Contact us with your transaction reference if one was generated. We'll check the payment status and help you complete your order. If you were charged, we'll arrange delivery or a refund as appropriate.
Contact us with your transaction reference. We'll verify the payment and arrange delivery or a refund as appropriate.
The payment prompt comes from your Mobile Money provider. We never ask for your Mobile Money PIN or one-time password (OTP).
Contact us immediately with your transaction reference, the incorrect number, and the correct number. If the order hasn't been processed yet, we may be able to correct it. Once data has been delivered, it cannot be recovered or redirected.
We refund orders that fail or are not delivered. We cannot refund data that has already been delivered to the number you entered.
Refund requests are reviewed manually, and eligible refunds are processed within 72 hours of submitting a request. Refunds are not automatic. To request a refund, contact us through WhatsApp or email with your transaction reference.
We collect your account email, recipient numbers, and transaction references to process your orders.
Select “Forgot password” on the login page and follow the reset link sent to your email.
Contact support using your account email address. Your account will be deleted within 72 hours.